Missile Defense Agency; Total Quality Implementation Paper

This quality problem has been resident in the Missile Defense Agency's International Support and Joint National Integration Center, JNIC for several years. The problem has been address at several visits to the JNIC by the international staff and by their staff; however no clear resolutions ever came from these meetings. Our relationships are bringing to show serious signs of frustration and an inability to work these issues out, without a major improvement process. It is clear that this communication problem is affecting the quality of our products and services and need to be address at th…