Conflict Management

Stress and conflict are facts of our daily lives. We encounter both at work and at home. Conflict exists when individuals or groups disagree or have differing values or goals (Donaldson, 1995). How we manage conflict depends on our comfort level. "Often people feel more comfortable addressing the conflict that arises in their personal lives rather than the professional conflicts that arise from the job setting"(Catalano, 2000, p. 307). Conflict arises from power; leading to issues that need to be resolved quickly through effective conflict management. …